Review our Privacy, Shipping, and Return policies
Privacy Policy - The Iconique.
The Iconique is committed to protecting your personal data. This Privacy Policy details how we collect, use, and safeguard your personal information when you browse or make a purchase from our store.
We do not sell or lease your personal information. We only share data with trusted third parties to help us run our service (such as Shopify/hosting platform, payment processors, and shipping/courier services). We employ SSL encryption and robust industry standards to secure your personal data.
You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request the deletion of your data (subject to legal or operational retention requirements). You may opt-out of marketing emails at any time.
The Iconique delivers orders across Pakistan. Delivery is free on every order.
Delivery timeframes depend on the destination and courier service. Order confirmation and delivery updates are shared using the contact details provided at checkout.
Delivery is completely free on all products and bundles. There are no subtotal, product, bundle, weight, or promotional conditions.
We deliver to valid addresses within Pakistan. Please ensure that your province, city, phone number, and complete delivery address are correct at checkout.
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website. We recommend monitoring your tracking information regularly to ensure someone is available to receive your delivery.
If your package arrives damaged or is lost in transit, please contact us immediately with photos of the damage or proof of loss. We will work with the shipping carrier to resolve the issue and will either send a replacement or issue a refund, depending on the circumstances.
Online checkout currently supports delivery within Pakistan. Please contact us before ordering if you need delivery outside Pakistan.
Free delivery is the standard website policy.
If you have any questions about our shipping policy, please contact us through our contact page.
Return Policy - The Iconique.
All Sales Are Final. Due to the nature of our products (skincare, cosmetics, personal care, and hygiene-sensitive items), The Iconique does not accept returns, refunds, or exchanges on any products once they have been purchased and shipped.
To guarantee that every customer receives 100% brand new, untouched, and safe skincare products. Once a product leaves our fulfillment center, its hygiene and safety can no longer be certified, making it ineligible for return. We appreciate your understanding and cooperation in keeping our community safe.
We take great pride in our packaging and quality control. However, if your order arrives damaged or defective, please contact our support team at support@theiconique.shop within 48 hours of delivery with:
Once verified, we will arrange a replacement for the damaged/defective item at no extra cost to you. If a replacement is out of stock, we will issue a refund or store credit.
Because orders are processed immediately to ensure fast delivery, we cannot guarantee cancellations or modifications after order placement. Please review your order carefully before checking out.
Terms & Conditions - The Iconique.
Welcome to The Iconique. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions of Service. Please review them carefully.
By visiting our site or purchasing something from us, you engage in our "Service" and agree to be bound by these terms. If you do not agree, please do not use our website.
We make every effort to display the colors, descriptions, and packaging of our products as accurately as possible. However, we cannot guarantee that your device's display will be completely accurate. We reserve the right to correct typographical errors, inaccuracies, or omissions, and to change or update information at any time without prior notice.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.
Prices for our products are subject to change without notice. All payments must be made via the available payment methods at checkout. We reserve the right to cancel any order if we suspect fraudulent activity or if a pricing error has occurred.
As detailed in our Return Policy, all sales are final. No returns, refunds, or exchanges are accepted except in cases of products received damaged/defective and reported within 48 hours of delivery.
The Iconique is not liable for any skin irritation, allergies, or adverse reactions resulting from product use. We highly recommend reviewing product ingredients and performing a patch test before full application. Our liability is limited to the purchase price of the product.
These Terms & Conditions shall be governed by and construed in accordance with local laws, without regard to conflict of law principles.